The New iBB is here.

We’re upgrading Internet Business Banking (iBB) on a phased basis over 2019 and 2020.

For now, some customers will have access to both versions of iBB – the “old” original iBB, and the new iBB. 

Here are some things you need to know, to get the most out of it.

Transactions vs Payment Logs

In the new iBB, Payment Log is now located in the Payments menu.  This shows all outgoing payments made in the new iBB.  Any payments made in the old iBB will not be shown here, to see those you can view your Outgoing Payment Log in the old iBB.

Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc.  In the new iBB you can view these in your Accounts page.  Click on any account to see up to two years of transactions.

Available payments in the new iBB

For now account transfers and euro (ie. SEPA) payments are available in the new iBB, and so your payees who are eligible for euro (SEPA) payments will be available.  Once we’ve added international payments, we’ll copy across your international payees to the new iBB.

New Payment Limits

Your payment limits from your existing (“old”) iBB are now available in the new iBB. If you are a Local Administrator you can check this in your existing (“old”) iBB by going to:
Local Admin > User List > Modify > Limits.

If you don’t have this screen a Local Administrator can check this for you.

Changes take affect overnight

Any changes you make in the old iBB to user profiles, user limits, and if you add or delete payees*, they will be applied to the new iBB overnight.
Changes made in the new iBB will not be applied back to the old iBB.
*"Beneficiaries" are now called "Payees".

We’ll take care of the rest for you

No need to worry about setting up payees or user permissions, once you have access to the new iBB they will be available and ready for use.

More about the iBB upgrade

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    What’s on the new iBB?

    •Access to two years of transactions

    •View, search and export your transactions all from one page, no more clicking through menu options

    •Just one page for your payments. Available so far are:

    •Account Transfers

    •Third Party IBAN payments

    •Standard Euro Paylink payments

    •Add  and delete payees

    Because the new iBB has euro (SEPA) payments, only eligible payees can be added. We will update this to allow international payees later this year.

    You will need to use the old iBB to make any changes to User profiles, including permissions and limits. This is temporary, we will bring these features into the new iBB later this year, and update you with messages in your iBB.

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    Will I lose the old iBB?

    Not yet, we plan to start disabling the old iBB by the end of 2019. Between now and then we will be improving the capabilities in the new iBB to bring you modern features which are much easier to use. We will give you notice before the old iBB is disabled.

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    Will my login details change?

    Your existing User ID, Password (we're renaming 'Passphrase') and Digipass will work as normal and with the same levels of security. We have changed the login to be all on one page so it’s a little quicker to get through.

    You can log in here: https://ibb.aib.ie/business/login or if you are logged into the old iBB press the button in your menu called "Use new iBB"

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    What is the "CML Limits" Screen in the old iBB?

    When your company receives the iBB upgrade we will allocate some of your Company Cash Management Limit to the new iBB. The allocation is based on your past payment values. More information on what your Cash Management Limit (CML) is and how it has been apportioned is available in the CML Limits screen under Local Admin in the old iBB.

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    Why is the iBB upgrade happening?

    We are all aware that technology has accelerated in recent years, and our customers have told us that they need more digital capabilities from their bank. With this upgrade we will be able to deliver new features and an enhanced customer experience. iBB has supported our business customers for almost 20 years, and this upgrade is the next step in supporting customers for years to come.

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    Can I give feedback on the changes?

    Yes, of course. After logging into the new iBB you will see a Feedback tab on the right of the screen. Click on it and share your thoughts with us. All information on that form is anonymous.

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    I don't have the new iBB. When will I get it?

    All customers will get the upgrade, but we are launching it on a phased basis. As more features are upgraded we will make it available to more customers.

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Stay secure online

iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from AIB and ask you to create codes on your Digipass, perform test payments or to authorise test payments. We will never ask you to do this.

You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.

More information on staying safe online is available in our Security Centre