Internet Business Banking (iBB) is upgrading on a phased basis over 2019 and 2020. When it is available for your company you will see information in the "Messages" page of your iBB.

LOG IN TO IBB

If you have not received information in your current (“old”) iBB then your login details will not work for the new iBB yet.

It becomes available to customers based on the payment types they use most frequently. Not all features have been added to the new iBB yet.

Currently the new iBB is not available to customers set up on iBB as a Group of Companies, it also cannot support customers with joint accounts.  We are working on changing this.

If your company is on iBB as a single entity then feel free to contact us to see if the new one can be made available to you.

Email our Customer Support team here or call us on 0818 72 00 00 or +353 1 641 4889 outside ROI. Our lines are open Mon-Fri 09:00 - 17:00

What's in the new iBB
  • Access transactions up to January 2017
  • View, search and export your transactions all from one page, no more clicking through menu options
  • Just one page for your payments. Available so far are:
    • Account Transfers
    • Third Party IBAN payments
    • Standard Euro Paylink payments
    • Add, edit  and delete payees

Because the new iBB has euro (SEPA) payments, only eligible payees can be added. We will update this to allow international payees later this year.

You will need to use the old iBB to make any changes to User profiles, including permissions and limits. This is temporary, we will bring these features into the new iBB later this year, and update you with messages in your iBB.

What do you need to know when you receive the upgrade?

<<--------------------Start of Accordion Container with id: accordioncontainer--------------------------->>

Click on edit button to enter Accordion Header

  • <<--------------------Start of Accordion with id: accordionentry--------------------------->>

    AnchorID :comp_accordionentry_29111990_accordioncontainer

    Payment Logs

    In the new iBB, Payment Log is now located in the Payments menu.  This shows all outgoing payments made in the new iBB. Any payments made in the old iBB will not be shown here, to see those you can view your Outgoing Payment Log in the old iBB.

    Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc.  In the new iBB you can view these in your Accounts page.  Click on any account to see up to two years of transactions.

    <<--------------------End of Accordion with id: accordionentry--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1901678894--------------------------->>

    AnchorID :comp_accordionentry_1901678894_29111990_accordioncontainer

    New Payment Limits

    Your payment limits from your existing (“old”) iBB are now available in the new iBB. If you are a Local Administrator you can check this in your existing (“old”) iBB by going to:
    Local Admin > User List > Modify > Limits.
    If you don’t have this screen a Local Administrator can check this for you.

    <<--------------------End of Accordion with id: accordionentry_1901678894--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1971676770--------------------------->>

    AnchorID :comp_accordionentry_1971676770_29111990_accordioncontainer

    Changes take affect overnight

    Any changes you make in the old iBB to user profiles, user limits, and if you add or delete payees*, they will be applied to the new iBB overnight.
    Changes made in the new iBB will not be applied back to the old iBB.
    *"Beneficiaries" are now called "Payees".

    <<--------------------End of Accordion with id: accordionentry_1971676770--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1074353462--------------------------->>

    AnchorID :comp_accordionentry_1074353462_29111990_accordioncontainer

    Will I lose the old iBB?

    Not yet, we plan to start disabling the old iBB by the end of 2019. Between now and then we will be improving the capabilities in the new iBB to bring you modern features which are much easier to use. We will give you notice before the old iBB is disabled.

    <<--------------------End of Accordion with id: accordionentry_1074353462--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1540027628--------------------------->>

    AnchorID :comp_accordionentry_1540027628_29111990_accordioncontainer

    Will my login details change?

    Your existing User ID, Password (we're renaming 'Passphrase') and Digipass will work as normal and with the same levels of security. We have changed the login to be all on one page so it’s a little quicker to get through.

    You can log in here or if you are logged into the old iBB press the button in your menu called "Use new iBB"

    <<--------------------End of Accordion with id: accordionentry_1540027628--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1112613236--------------------------->>

    AnchorID :comp_accordionentry_1112613236_29111990_accordioncontainer

    What is the "CML" limits screen in the old iBB?

    When your company receives the iBB upgrade we will allocate some of your Company Cash Management Limit to the new iBB. The allocation is based on your past payment values. More information on what your Cash Management Limit (CML) is and how it has been apportioned is available in the CML Limits screen under Local Admin in the old iBB.

    <<--------------------End of Accordion with id: accordionentry_1112613236--------------------------->>

<<--------------------End of Accordion Container with id: accordioncontainer--------------------------->>


 

iBB Video's

<<--------------------Start of Accordion Container with id: accordioncontainer_1261190799--------------------------->>

Click on edit button to enter Accordion Header

  • <<--------------------Start of Accordion with id: accordionentry--------------------------->>

    AnchorID :comp_accordionentry_29111990_accordioncontainer_1261190799

    PAYMENTS

    To create and authorise payments, simply follow the steps below:

                    Create a Payment

    1. Click the PAYMENTS tab at the top of the screen.
    2. Select Pay / Transfer
    3. Select the account you want to make the transfer from, from the dropdown list.
    4. Insert the amount you want to transfer.
    5. Click the ‘account or payee’ button. A pop-up window will appear and you can search for the account / payee by writing their name in the box or by scrolling through the list.
    6. You don’t have to, but you can then insert a message to appear on your statement and your payee’s statement, as well as a description of the payment.
    7. Finally, select the date you want to make the payment – you can choose today’s date or any date in the next 90 days.
    8. Click continue and you will be brought to a payment review screen.
    9. If you have the permission, you can select ‘Authorise’ and complete the payment by entering an OTC (One Time Code) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payment that is now in their ‘Authorisations’ list.
    10. When your payment is confirmed, you can see all the details of the payment on the final screen and print a copy of the confirmation if you need it. 

    Top Tips:

    • If you do have the permission to approve payments but you would like to make multiple payments today, or if you are not ready to send the payment yet you can choose ‘Save for Authorisation’.  Then when you are ready to complete your payment(s) you can find them in the Authorisations page.
    • As per step 6 above, we recommend entering a description into the payee’s statement message so they know this payment came from you.

    Authorise a Payment

    1. When a payment has been created it must be authorised before it can be sent.
    2. Click the PAYMENTS tab at the top of the screen.
    3. Select ‘Authorisations’ and a list of all payments awaiting authorisation will appear.
    4. Where the green tick has an ‘F’ beside it, this indicates you are the final authoriser for this payment. To authorise one payment, simply click the green tick button to the right.
      To authorise multiple, click the box to the left of each payment to highlight them and click authorise at the top of the list. (NOTE: The maximum number you can authorise in any one go is 50).
    5. Enter a One Time Code into the pop-up window and click authorise for a final time.
    6. A message will appear on screen letting you know your payment(s) have been authorised. The status of the payments will also appear i.e. letting you know they’re now being processed, or that they need to be authorised by a second authoriser if your company has dual authorisation set up.

    <<--------------------End of Accordion with id: accordionentry--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1962485726--------------------------->>

    AnchorID :comp_accordionentry_1962485726_29111990_accordioncontainer_1261190799

    STATEMENTS

    We’ve started to roll out statements online for select account types – this means that you can print monthly statements for your account or save them as a PDF. We’re working to bring statements to even more account types, so keep an eye on your messages to find out when they arrive.

    To print / save statements:

    1. From the Accounts page, select the account you want.
    2. Click the ‘Statements’ tab that appears under your account details.
    3. Your monthly statements will appear with a button to the right to ‘Download PDF’.
      If statements aren’t available for your account(s) yet, a message will appear on screen letting you know this.

    <<--------------------End of Accordion with id: accordionentry_1962485726--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_1494425864--------------------------->>

    AnchorID :comp_accordionentry_1494425864_29111990_accordioncontainer_1261190799

    PAYEES

    Now, you can create and edit payees within the new iBB – no need to delete payees and create them again just because their details are wrong or have been changed.

    PLEASE NOTE: You can only edit payees that have been created in the new iBB.

                    Create a Payee

    1. Go to the PAYMENTS tab at the top of the page.
    2. Select Payees. A list of all your payees will appear if you have some already.
    3. Click the green ‘Add Payee’ button.
    4. Enter the payees’ details: name, IBAN, address etc. NB – an address is required to create the payee.
    5. If you have the permission, you can select ‘Authorise’ to create the payee by entering a TDS (Transaction Data Signature) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payee set-up. The payee will now be in their ‘Authorisations’ list.

                    Edit a Payee

    1. Go to the PAYMENTS tab at the top of the page.
    2. Select Payees. A list of all your payees will appear if you have some already.
    3. Find the payee you want to edit – you can search their name in the text box or scroll through your list.
    4. Click the payee you want to edit and the details will show on the right hand side.
    5. To edit the details, click the green pencil button beside the payee’s name.
    6. Update the details and if you have the permission, you can select ‘Authorise’ to update the payee by entering a TDS (Transaction Data Signature) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payee update. The payee will now be in their ‘Authorisations’ list.

                    Authorise a Payee from the Authorisations list

    1. Click the PAYMENTS tab at the top of the screen.
    2. Select Authorisations.
    3. Select ‘Payees’ from the headings and all the payees waiting to be authorised will appear.
    4. To authorise, simply select a payee from the list and click on the green tick button that appears beside their details.
    5. In the pop-up window, enter a One Time Code (OTC) to complete the authorisation.
    6. If your company has dual authorisation set-up, a message will appear on screen letting you know that the payees need to be authorised by a second authoriser.

    <<--------------------End of Accordion with id: accordionentry_1494425864--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_567535340--------------------------->>

    AnchorID :comp_accordionentry_567535340_29111990_accordioncontainer_1261190799

    EXPORTING / DOWNLOADING TRANSACTIONS

    1. Select an account from your homepage
    2. In the box under ‘Transactions’, select the date range you’d like to download transactions for – this can be a custom range (made by clicking a start date and an end date within the calendar) or one of the pre-made ranges offered i.e. last week, this month etc.
    3. The ‘Download filtered transactions’ button on the right of the screen will turn green and you can download your transactions as an excel file.

    <<--------------------End of Accordion with id: accordionentry_567535340--------------------------->>

  • <<--------------------Start of Accordion with id: accordionentry_775348622--------------------------->>

    AnchorID :comp_accordionentry_775348622_29111990_accordioncontainer_1261190799

    CREATING A TDS (TRANSACTION DATA SIGNATURE)

    1. Using the purple digipass press the TDS button once and TDS1 will appear on screen OR using the white digipass select 2 for TDS and TDS1 will appear on screen.
    2. Enter the first six numeric characters of the new payees IBAN. E.G.
      IE27AIBK93136512345678. Here, the first six characters would be 279313.
    3. Press OK
    4. TDS 2 will be displayed.
    5. Press OK.
    6. The 8 digit TDS code will be displayed on your digipass.
    7. On the iBB authorisation screen, enter the 8 digit Code into the TDS field and press confirm.

    <<--------------------End of Accordion with id: accordionentry_775348622--------------------------->>

<<--------------------End of Accordion Container with id: accordioncontainer_1261190799--------------------------->>


 

iBB Video's

Click on the links below to view our demo videos of the new iBB:


Stay secure online

iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from AIB and ask you to create codes on your Digipass, perform test payments or to authorise test payments. We will never ask you to do this.

You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.

More information on staying safe online is available in our Security Centre