Internet Business Banking (iBB) is upgrading on a phased basis over 2019 and 2020. When it is available for your company you will see information in the "Messages" page of your iBB.
If you have not received information in your current (“old”) iBB then your login details will not work for the new iBB yet.
It becomes available to customers based on the payment types they use most frequently. Not all features have been added to the new iBB yet.
Currently the new iBB is not available to customers set up on iBB as a Group of Companies, it also cannot support customers with joint accounts. We are working on changing this.
If your company is on iBB as a single entity then feel free to contact us to see if the new one can be made available to you.
Email our Customer Support team here or call us on 0818 72 00 00 or +353 1 641 4889 outside ROI. Our lines are open Mon-Fri 08:30 - 17:30
- Access transactions up to January 2017
- View, search and export your transactions all from one page, no more clicking through menu options
- Just one page for your payments. Available so far are:
- Account Transfers
- Third Party IBAN payments
- Standard Euro Paylink payments
- Add, edit and delete payees
Because the new iBB has euro (SEPA) payments, only eligible payees can be added. We will update this to allow international payees later this year.
You will need to use the old iBB to make any changes to User profiles, including permissions and limits. This is temporary, we will bring these features into the new iBB later this year, and update you with messages in your iBB.
In the new iBB, Payment Log is now located in the Payments menu. This shows all outgoing payments made in the new iBB. Any payments made in the old iBB will not be shown here, to see those you can view your Outgoing Payment Log in the old iBB.
Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc. In the new iBB you can view these in your Accounts page. Click on any account to see up to two years of transactions.
New Payment Limits
Will my login details change?
Your existing User ID, Password (we're renaming 'Passphrase') and Digipass will work as normal and with the same levels of security. We have changed the login to be all on one page so it’s a little quicker to get through.
You can log in here or if you are logged into the old iBB press the button in your menu called "Use new iBB"
What is the "CML" limits screen in the old iBB?
When your company receives the iBB upgrade we will allocate some of your Company Cash Management Limit to the new iBB. The allocation is based on your past payment values. More information on what your Cash Management Limit (CML) is and how it has been apportioned is available in the CML Limits screen under Local Admin in the old iBB.
Stay secure online
iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from AIB and ask you to create codes on your Digipass, perform test payments or to authorise test payments. We will never ask you to do this.
You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.
More information on staying safe online is available in our Security Centre