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    Text Scam Alert July 2020

    Click here for information on how to protect yourself.

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    The way you authorise FX payments on iBB is changing

    From May 2020 your FX (foreign exchange) payments will need to be authorised individually and not as part of a group authorisation. We have made this change in response to European Commission regulation that aims to give customers additional information on the charges associated with these payments.  

    This change will apply to all customers making FX payments on iBB. This will include payments being made with a live FX rate, Dealer Rate and/or a Forward Contract.

    When you select your FX payments from the ‘Authorisation’ screen you will now be brought to a final confirmation screen. This screen shows the rate applied and additional information about the estimated costs of your payment.  From there, enter an OTC (One Time Code) as usual to authorise your payment.

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    Temporary customer support hours 9am - 5pm

    As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows:

    Monday to Friday 9am to 5pm

    We appreciate your patience and support during this time.

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    Email Scam Warning

    Email Scam Warning

    The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:

    • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
    • Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account. 
      • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

    If you receive such an email, we would recommend that you take the following steps:

    - Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request

    - Check the email address – it may be different to the genuine one

    - Do Not use the email ‘reply’ function, from within the received email

    - Never open attachments to an email unless you are satisfied the emails are genuine

    - Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.

    - Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.

    - Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 

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