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    iBB Downtime January

    Due to essential maintenance and upgrades being completed this month, there are a number of occasions when iBB services will be impacted. Please see below:

    • The new iBB service will be unavailable to all users Friday, January 8th, between 19:00 and midnight.
    • The new iBB service will be unavailable to all users on Wednesday, January 13th, between 19:00 and midnight.
    • The old iBB service will be unavailable to all users on Saturday, January 16th, between 15:00 and 23:00.
    • Both the old and new iBB services will be unavailable on Sunday, 17th January, between 02:00 and 08:00.
    • Both the old and new iBB services will be unavailable on Sunday, 24th January, between 03:00 and 07:00.

    Should you require further information, please contact the iBB Contact Centre:

    Telephone: 0818 72 00 00 or +353 1 641 4889 (Outside RoI). Lines are open Monday to Friday 09:00 to 17:00.

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    Help us improve your iBB

    We’ve put together a 5 minute survey in order to better understand our customers’ needs and to identify where we can make improvements to iBB. If you have some time to spare, you can help us by copying & pasting https://www.surveymonkey.com/r/TBRQGJ9  into your browser to complete the survey.

    Thanks for helping us improve your iBB!

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    Text Scam Alert January 2021

    Click here for information on how to protect yourself.

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    International Payments now available on new iBB

    International payments are now available on new iBB and even easier to make than before! To make an international payment, simply go to Pay/Transfer like you would with any other payment. Then, when inputting the payment details, search for the currency you want to send or select an option from the dropdown list. We’ve gotten rid of the need to select the payment type like on old iBB, so now all payments are carried out on the one screen. Try it out for yourself.

    Forward contracts & dealer rates, equivalent amount payments, and bill payments are still not available on new iBB, so you can continue to use these on your old iBB if you need to. 

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    Temporary customer support hours 9am - 5pm

    As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows:

    Monday to Friday 9am to 5pm

    We appreciate your patience and support during this time.

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    Email Scam Warning

    Email Scam Warning

    The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:

    • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
    • Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account. 
      • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

    If you receive such an email, we would recommend that you take the following steps:

    - Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request

    - Check the email address – it may be different to the genuine one

    - Do Not use the email ‘reply’ function, from within the received email

    - Never open attachments to an email unless you are satisfied the emails are genuine

    - Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.

    - Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.

    - Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 

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