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News & Info

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    June Bank Holiday Payment Information

    Click here for a full list of payment processing dates for the June Bank Holiday 2020.

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    iBB Downtime During June

    Due to essential maintenance and upgrades being completed, the iBB service is expected to be unavailable to all users on the following days in June: 

    -          19:00 to 23:30 on Wednesday 3rd

    -          09:00 to 13:00 on Saturday 6th

    -          19:00 to 23:30 on Wednesday 24th  

    Should you require further information, please contact the iBB Contact Centre:

    Telephone: 0818 72 00 00 or +353 1 641 4889 (Outside RoI). Lines are open Monday to Friday 09:00 to 17:00

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    The way you authorise FX payments on iBB is changing

    From May 2020 your FX (foreign exchange) payments will need to be authorised individually and not as part of a group authorisation. We have made this change in response to European Commission regulation that aims to give customers additional information on the charges associated with these payments.  

    This change will apply to all customers making FX payments on iBB. This will include payments being made with a live FX rate, Dealer Rate and/or a Forward Contract.

    When you select your FX payments from the ‘Authorisation’ screen you will now be brought to a final confirmation screen. This screen shows the rate applied and additional information about the estimated costs of your payment.  From there, enter an OTC (One Time Code) as usual to authorise your payment.

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    Temporary customer support hours 9am - 5pm

    As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows:

    Monday to Friday 9am to 5pm

    We appreciate your patience and support during this time.

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    Phone Scam Warning

     AIB have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:

    • Fraudsters purporting to be from AIB have been targeting customers asking them to make test payments from their account.   
    • Callers claim that they are calling on behalf of AIB.
    • Callers claim that they are calling on behalf of AIB and can fake the caller identification to make it look as if the call is from a legitimate source.

    AIB reminds customers to be vigilant and aware of such calls - they are not genuine.

    • AIB never requests you to make payments from your account to any account.
    • AIB never requests you to provide your security details. 
    • If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call AIB.   

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    Email Scam Warning

    Email Scam Warning

    The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:

    • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
    • Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account. 
      • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

    If you receive such an email, we would recommend that you take the following steps:

    - Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request

    - Check the email address – it may be different to the genuine one

    - Do Not use the email ‘reply’ function, from within the received email

    - Never open attachments to an email unless you are satisfied the emails are genuine

    - Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.

    - Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.

    - Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 

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