IBB Payment Information and News

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    We are no longer supporting certain browsers for the iBB service

    Keep your browser up to date to keep your account secure.

     

    We are no longer supporting certain browsers for the iBB service.

    Older browsers tend to be less secure and more vulnerable to cyberattack.

     

    You will need to use these versions (or higher) of these browsers:

    •     Internet Explorer 11

    •     Chrome 30

    •     Firefox 27

    •     Safari 7

    To find out how to upgrade your browser visit:

    https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads

    https://support.google.com/chrome

    https://support.mozilla.org/en-US/kb/update-firefox-latest-version

    https://support.apple.com/en-us/HT204416

     

    Should you require further information, please contact the iBB Contact Centre.

    Email: ibb.customer.support@aib.ie

    Telephone: 0818 72 00 00 or +353 1 641 4889 (Outside RoI). Lines are open Monday to Friday 08:30 to 17:30 Irish Standard Time.

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    iBB Terms and Conditions effective from 14th September 2019

    We're making some changes to how you can use iBB. This is in preparation for ‘Open Banking’, an evolving industry-wide initiative to give you more control over your finances which will apply from 14 September 2019. Click here to view the new Terms and Conditions.

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    Auto logout after 5 minutes iBB inactivity

    In the coming months you may see banks and payment services across Europe adding increased security measures, these changes are being made in response to new European regulation: Payment Services Directive 2 (PSD2).

    In addition to the existing high levels of security in iBB, we need to make a change to meet this European regulation.  Now you will be automatically logged out of iBB after 5 minutes of inactivity.

    Activity is any action which you take that causes iBB to update or refresh an iBB screen. 

    For example, in the Third Party IBAN screen, entering your narrative, selecting the beneficiary, and other fields won’t count as activity.  Clicking on any buttons at the bottom of that screen, such as ‘Authorise’, will count as activity because this updates the screen to the next step.

    If you use Payment Files, your activity within the Payment File Transfer window will not count as iBB activity.  iBB will timeout after 5 minutes if you have not returned to it and taken any action that counts as activity within that period.

    We’ll keep you updated with any further changes. You can find further information on PSD2 on our website – www.aib.ie/psd2

    This regulatory change has been put in place to protect our customers’ banking information.

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    Phone Scam Warning

     AIB have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:

    • Fraudsters purporting to be from AIB have been targeting customers asking them to make test payments from their account.   
    • Callers claim that they are calling on behalf of AIB.
    • Callers claim that they are calling on behalf of AIB and can fake the caller identification to make it look as if the call is from a legitimate source. 

     

    AIB reminds customers to be vigilant and aware of such calls - they are not genuine.

    • AIB never requests you to make payments from your account to any account.
    • AIB never requests you to provide your security details. 
    • If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call AIB.    

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    Email Scam Warning

    Email Scam Warning

    The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:

    • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
    • Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account. 
      • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

    If you receive such an email, we would recommend that you take the following steps:

    - Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request

    - Check the email address – it may be different to the genuine one

    - Do Not use the email ‘reply’ function, from within the received email

    - Never open attachments to an email unless you are satisfied the emails are genuine

    - Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.

    - Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.

    - Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 

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