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IBB Payment Information and News
iBB Downtime Thursday 19th September 2019
Due to Essential Maintenance being completed, the iBB service is expected to be unavailable to all users from 19:00 to 23:30 on Thursday 19th September 2019
We apologise for any inconvenience caused.
Should you require further information, please contact the iBB Contact Centre:
Telephone: 0818 72 00 00 or +353 1 641 4889 (Outside RoI). Lines are open Monday to Friday 08:30 to 17:30.
iBB Terms and Conditions effective from 14th September 2019
We're making some changes to how you can use iBB. This is in preparation for ‘Open Banking’, an evolving industry-wide initiative to give you more control over your finances which will apply from 14 September 2019. Click here to view the new Terms and Conditions.
Phone Scam Warning
AIB have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:
- Fraudsters purporting to be from AIB have been targeting customers asking them to make test payments from their account.
- Callers claim that they are calling on behalf of AIB.
- Callers claim that they are calling on behalf of AIB and can fake the caller identification to make it look as if the call is from a legitimate source.
AIB reminds customers to be vigilant and aware of such calls - they are not genuine.
- AIB never requests you to make payments from your account to any account.
- AIB never requests you to provide your security details.
- If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call AIB.
Email Scam Warning
Email Scam Warning
The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:
- Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
- Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account.
- A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.
If you receive such an email, we would recommend that you take the following steps:
- Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request
- Check the email address – it may be different to the genuine one
- Do Not use the email ‘reply’ function, from within the received email
- Never open attachments to an email unless you are satisfied the emails are genuine
- Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.
- Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.
- Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately.
Changes to Checksum format in iBB Payment Files
To keep your iBB security up to date we are changing the “File checksum” format for Payment Files. This is a checksum which is generated on iBB during the file upload process.
Until now we have used SHA1 format (Secure Hash Algorithm), and from September we will be using SHA256. You will now see this longer, 64-digit format appear on the authorisation screen, and the final completion screen after uploading a Payment File.
If you use the checksum which is generated on iBB during the file upload process, please note that the algorithm will need to be updated to SHA256 on the system on which you generate the corresponding checksum.
This will not impact your ability to upload a payment file.
Reminder - Direct Debit changes from September 2019
For the attention of users that send Single Euro Payments Area (SEPA) direct debit files.
If you send us SEPA direct debit files, we want to remind you of changes we told you about.
We will be changing how we post value to your account when we settle SEPA direct debit files. This change is to make transactions on your account clearer.
Today we post the net value of your file to your account, less payments that have not yet been settled.
Once we make this change we will post the gross value of your file to your account. We will show any payments that have not yet settled separately per block/file.
Also, the cut off time for sending your SEPA direct debit files will change from 16:00 on D-2 (two business days before the collection date) to 11:00 on D-1 (one business day before the collection date).
There are no changes when you send us your SEPA Direct Debit files through IBB
We will be in touch via the iBB message centre to confirm the date we will be moving your OINs
Please have all the files you send us authorised before that date.
For more information on these changes, please click here.