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16 May 2018

Tips to Increase Your Communication Skills in the Workplace

Posted By: AIB Business

We all strive for satisfaction in the workplace, but it isn’t always easily achieved. One of the most important aspects for achieving a happier work environment is communication. Because we as people all differ, it can be all too easy for positive communication to break down. While there may be additional things going on that are causing a bit of friction, brushing up on communication skills is an important first step towards a smoother day-to-day. Here are a few things to consider. 

With Respect to Confidence

Confidence is sometimes seen as a dirty word in the Irish vocabulary. However, this is often due to a misunderstanding. Confidence doesn’t mean arrogance; to be arrogant is to be rude and unapproachable, which will make effective communication near impossible. Confidently communicating in a positive way means being sure of your message, clearly showcasing this through the eye contact and tone in a respectful manner. This means ‘firm’ won’t turn into ‘aggressive’. 

Listen Up

More often than not, workplaces are chaotic with phones ringing, people chatting and keyboards tapping. All of this, mixed with an ever-growing list of things to do, can make it feel as if you don’t have a second to spare for conversation. How is it possible to listen, when our minds are going 90 miles a minute and are on a dozen other things? Well, we can – and we should. Making the time to listen will save time in the long run, because things won’t need to be repeated and will be less likely to get lost in translation. Remember, every time we actively engage and listen to someone, we’re building our relationship with them. A little listening really helps to build up trust.

Keep on Verbalizing

Email and instant messaging apps have firmly cemented themselves in the lives of professionals everywhere due to ease of use, but it’s never good to let them replace verbal communication altogether. No matter what communication apps continue to be developed over the next few years, there will always be conversations that require a face to face approach or, at the very least, a phone call. Things like eye contact, body language and tone add crucial context to how a message is communicated, and without the inclusion of these very human elements, we risk getting lost in translation.    

Improving Communication is Key to Business Success

If you need advice on your business, for 2018 and beyond, AIB is here to help. Make an appointment to speak an AIB Business Customer Advisor today.


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