iBusiness Banking (iBB)

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iBB FAQ's Update
  • IBB NEWS AND SECURITY CENTRE

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      iBB Security Bulletin

      AIB wants to bring to your attention the growing threat of online fraud from malicious software (malware) such as Viruses and Trojans on our customers' computers.

      In particular, a Trojan is malicious software that is installed on any internet-enabled device (e.g. computer, smartphone) without your knowledge or consent. Trojans are capable of recording your passwords and other personal details by capturing the keystrokes you enter into the device, or taking screen shots of sites you visit. These details are then sent to a fraudster. Some Trojans actually allow a fraudster to shadow your computer sessions, seeing everything you do.

      Evidence of a Trojan on your computer might be:

           - A message or pop up window asking you to pause your iBB activity – e.g. when logging on, or making a payment

           - Pop up messages looking for your iBB logon credentials or checking your security settings whilst logging on to iBB

           - Suspicious activity when logging on to iBB – e.g. system is very slow when you log on

      To counteract the threats posed by external fraudsters the bank advises that you:

      • Make it mandatory that at least two iBB Users are involved in the Creation and Authorisation of payments as this is the most effective control against the external fraudster
      • When using your Digipass to authorise payments to new beneficiaries, ensure that you verify the bank account details against the invoice and not just against the details that appear on the iBB screen
      • AIB never uses pop up windows or messages looking for logon information or checking your security settings so do not respond to them.  Log off iBB and call the bank and consult with your IT area.
      • Beware if iBB is operating unusually slowly when you are logging on.
      • Be wary of any suspicious phone calls or emails purporting to be from the bank or suppliers requesting you to:

       -  Update their information or to make payments. 

       -  Contact the supplier using the existing contact number to verify the request

       -  Do not use any number that has been provided by an individual purporting to be the Bank or Supplier in recent phone calls and/or correspondence.

      • Ensure that all your iBB Users are aware of these threats and that they report any suspicious activity immediately
      • Install and regularly update firewall software
      • Review your anti-virus software protection on every PC & Laptop used to access iBusiness Banking

      For tips and information on how to help you safeguard your system, please visit our Security Centre which is available on www.aib.ie/securityibb

      If you require any further information/assistance, please contact our iBusiness Banking Operations Team, Monday to Friday 08:30 – 17:00 on 0818 720 000 or +353 1641 4889 from outside ROI.

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      iBusiness Banking Easter Bank Holiday Arrangements

      Friday 18th April 2014 and Monday 21st April 2014 are Bank Holidays in the Republic of Ireland. Please find details of payment processing times for Domestic, International, Multicurrency and SEPA payment transfers to other banks via AIB iBusiness banking.

      Domestic Payments

      Third Party IBAN/ Paylink Euro Standard
      Payments made to other Financial Institutions within Ireland will arrive in the beneficiary bank no later than the following cut off times:

      Date

      Payment Made

      With Beneficiary Bank *

      Thursday 17th April 2014

      Anytime

      Tuesday 22nd April 2014

      Friday 18th April, Saturday
      19th April, Sunday
      20th April and Monday 21st April 2014

      Anytime (Under 5k)

      Tuesday 22nd April 2014 (afternoon)

      Friday 18th April, Saturday
      19th April, Sunday
      20th April and Monday 21st April 2014

      Anytime (Over 5k)

      Wednesday 23rd April 2014

       


      *Some banks may apply funds to the beneficiary account prior to the stated date above.

      Tuesday 22nd April 2014 will be a normal bank working day.

      Urgent Interbank Payments (Euro Currency)
      Domestic Urgent Interbank Payments cannot be processed on Friday 18th April or Monday 21st April 2014.

      International Payments
      International Payments cannot be processed on Friday 18th April or Monday 21st April 2014. The execution timeframes for International Payments submitted on Wednesday 16th and Thursday 17th April 2014 may be extended by one or more business days.

      Please consider the impact that the Bank Holiday will have on your payments and ensure that they are submitted early to avoid any potential delays.

      Paylink Euro Standard payments to SEPA zone countries processed prior to 4pm on a business day will be with the beneficiary bank the following business day.

      Multicurrency Payment Files
      Multicurrency payment files submitted for execution on 17th April 2014 will process as normal, but the execution timeframe for any international payments in the file may be extended by one or more business days.

      Multicurrency payment files submitted for execution on Thursday 17th April 2014 after the cut off time or requesting execution on the Friday 18th- Monday 21st April 2014 will not be executed until Tuesday 22nd April 2014 with standard execution timeframes.

      For SEPA Credit Transfer payments submitted in a Multicurrency Payment File going to beneficiaries in the Republic of Ireland please see the information below in relation to execution timeframes.

      SEPA Direct Debit Files
      SEPA Direct Debits will not be collectable on Friday 18th April 2014 or Monday 21st April 2014. All files for debit date of Friday 18th April 2014 and Monday 21st April 2014 will be given value on Tuesday 22nd April 2014. This will have an impact on presenting your file in advance as the Friday 18th of April 2014 and Monday 21st April 2014 cannot be included as part of you D-3 or D-6 submission   


      SEPA Credit Transfer Bulk Files

      The Debit Date submitted on the file must be the business day prior to the date the beneficiary is due to receive the funds.


      Please note
      :
      The debit date is the day AIB will secure your account for funds to the value of credits paid.

      In the absence of sufficient funds on the debit date, the payments will be rejected.

      Payment File Debit Date

      Payments Delivered to Beneficiary Bank

      Thursday 17th April 2014 (AIB beneficiaries)

      Friday 18th April 2014

      Thursday 17th April 2014 (Non AIB beneficiaries)

      Tuesday 22nd April 2014 *

      Friday 18th April, Saturday 19th April 2014 to
      Tuesday 22nd April 2014 (AIB & Non AIB beneficiaries)

      Wednesday 23rd April (AIB & Non AIB beneficiaries)

      All payments made on these dates will be debited on Tuesday 22nd April 2014

      For example if you want to pay staff on Tuesday 22nd April 2014, the file must be submitted by 3pm on Thursday 17th April 2014.

      * Some banks may apply funds to the beneficiary account prior to the stated date above.


      Should you require further information, please contact the iBusiness Banking Operations Team from Monday to Friday 08:30-17:30 on 0818 72 00 00 (outside Republic of Ireland on +353 1641 4889), excluding Friday 18th April and Monday 21st April 2014.

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      iBusiness Banking May Bank Holiday Arrangements for 1st May 2014 (Rest of Europe) and 5th May 2014 (ROI)

      Thursday 1st May 2014 is a bank holiday in most European countries outside the Republic of Ireland.  As a result, Europe’s payments clearing and settlement  system TARGET2 will be closed. This holiday will affect the processing and settlement (value) cycle for all European electronic payments (Credit Transfers and Direct Debits).
       

      Domestic Payments
      Domestic Same Day Value Payments cannot be processed on Thursday 1st May 2014.

      Third Party Payments submitted on Tuesday 29th April 2014 and Wednesday 30th April 2014 to beneficiaries in other financial institutions within the Republic of Ireland will be delivered no later than the close of business on Friday 2nd May 2014.
       

      International Payments and Multicurrency Payment Files
      The execution timeframe of International Payments and Multicurrency Payment Files input between Tuesday 29th April 2014 and Thursday 1st May 2014, in any currency including Euro, may be extended by a minimum of one additional business day.
       

      SEPA Direct Debit Files
      SEPA Direct Debits will not be collected on Thursday 1st May 2014. All files with a debit date of 1st May 2014 will be given value of Friday 2nd May 2014. This will impact the submission timeline of your direct debit file as the 1st of May cannot be included as part of your D-3 or D-6.   
       

      SEPA Credit Transfer Bulk Files
      Single Shots:
      Payments made on Wednesday 30th April 2014 may not be with the beneficiary bank until Friday 2nd of May 2014. Some banks may apply funds on Thursday 1st of May 2014. Please request that the beneficiary checks with their bank to see when funds will be available.

      Bulk CTs – Files submitted with a debit date of Wednesday 30th of April 2014 may not be with the beneficiary bank until Friday 2nd of May 2014. Some banks may apply funds on Thursday 1st of May 2014, please request beneficiary check with their bank.

      A further impact of Thursday 1st May 2014 will be a delay in payments, As a result Irish banks will not receive payments due to accounts on Friday 2ndMay 2014 until later than usual on the 2nd May 2014.

      However, payments will be posted to accounts as quickly as possible and in any event all accounts will be updated by close of business on Friday 2ndMay 2014.

       

      Monday 5th May 2014 is a Bank Holiday in the Republic of Ireland. Please find details of payment processing times for Domestic, International, Multicurrency, SEPA, and EMTS payment transfers to other banks via AIB iBusiness Banking.
       

      Domestic Payments

      Third Party IBAN/ Paylink Euro Standard
      Payments made to other Financial Institutions within Ireland will arrive in the beneficiary bank no later than the following cut off times:

      Date

      Payment Made

      With Beneficiary Bank *

      Friday 2nd May 2014

      Anytime

      Tuesday 6th May 2014

      Saturday 3rd May,
      Sunday 4th May
      and Monday 5th May

      Anytime (Under 5k)

      Tuesday 6th May 2014 (afternoon)

      Saturday 3rd May,
      Sunday 4th May
      and Monday 5th May

      Anytime (Over 5k)

      Wednesday 7th May 2014

      *Some banks may apply funds to the beneficiary account prior to the stated date above.

      Urgent Interbank Payments (Euro Currency)
      Domestic Urgent Interbank Payments cannot be processed on Monday 5th May 2014.
       

      International Payments
      International Payments cannot be processed on Monday 5th May 2014. The execution timeframes for International Payments submitted on Friday 2nd May 2014 may be extended by one additional business day.

      Please consider the impact that the Bank Holiday will have on your payments and ensure that they are submitted early to avoid any potential delays.

      Paylink Euro Standard payments to SEPA zone countries processed prior to 4pm on a business day will be with the beneficiary bank the following business day.
       

      Multicurrency Payment Files
      Multicurrency Payment Files submitted for execution on Friday 2nd May 2014 will process as normal, but the execution timeframe for any international payments in the file may be extended by one business day.

      Multicurrency Payment Files submitted for execution on Friday 2nd May 2014 after the cut off time or requesting execution on the 3rd-5th May 2014 will not be executed until Tuesday 6th May 2014 with standard execution timeframes.

      For SEPA Credit Transfer payments submitted in a Multicurrency Payment File going to beneficiaries in the Republic of Ireland, please see the information below in relation to execution timeframes.
       

      SEPA Direct Debit Files
      SEPA Direct Debits will not be collected on Monday 5th May 2014. All files for debit date of 5th

      May 2014 will be given value on Tuesday 6th May 2014.  There is no impact on presenting the file in advance, as Monday 5th May 2014 will be recognised as a business day and will not affect the timeline of your submission under SEPA D-3 or D-6. For example if you are collecting a First collection on Monday 12th May 2014, you have to upload and authorise your file by 3:00pm on Friday 2nd May 2014, funds will be collected on Monday 12th May 2014.
       

      SEPA Credit Transfer Bulk Files
      The Debit Date submitted on the file must be the business day prior to the date the beneficiary is due to receive the funds.

      Please note:
      The debit date is the day AIB will secure your account for funds to the value of credits paid.
      In the absence of sufficient funds on the debit date, the payments will be rejected.

      Payment File Debit Date

      Payments Delivered to Beneficiary Bank

      Friday 2nd May 2014 (AIB beneficiaries)

      Saturday 3rd May 2014
      Friday 2nd May 2014 (Non AIB beneficiaries)

      Tuesday 6th May 2014 *

      Saturday 3rd May 2014 to Tuesday 6th May 2014 (AIB & Non AIB beneficiaries)**

      Wednesday 7th May 2014 (AIB & Non AIB beneficiaries)

      * Some banks may apply funds to the beneficiary account prior to the stated date above.

      **All payments made on these dates will be debited on Tuesday 6th May 2014
       

      Should you require further information, please contact the iBusiness Banking Operations Team from Monday to Friday 08:30-17:30 on 0818 72 00 00 (outside Republic of Ireland on +353 1641 4889), excluding Monday 5th May 2014.

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      Service Charge Increase for iBusiness Banking Customers

      We would like to advise iBusiness Banking customers of the following changes to iBB service charge which will take effect from the 1st of March 2014. The first quarterly charge with the new rates will be in June 2014 for the period 1st March 2014 – 30th May 2014 as the bank invoices customers in arrears for the service.

      Current Annual* Charge

      New Annual* Charge

      Effective Date

      One Entity

      €200

      One Entity

      €250

       

       

      1st March 2014

      Two Entities

      €350

      Two Entities

      €400

      Three Entities

      €450

      Three or More Entities

      €500

      Four or More Entities

      €500

      * For customers using the Group Application form, the annual fee outlined above is calculated on the number of entities registered on iBB and is charged quarterly (or part thereof) in arrears.

      An Entity refers to a Sole Trader, company, organisation, partnership, club, or charity.  

      The bank is legally obliged to advise customers that, where we notify you of any changes to the iBB terms and conditions that you do not wish to accept, you may cancel your subscription to iBB without penalty.

      If you do not ask us to cancel your service, you are deemed to have accepted the change on the effective date. In this instance the effective date of this change is 1st March 2014 as stated above.

      Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

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      Important Security Notice April 2014

      New Variation of Email Fraud Attacks

      The bank has been advised by customers of a new type of fraud attempt.  Criminals are sending emails purporting to be from a Supplier to their Irish Customers.  The email advises that the Supplier has changed their bank account number and that all future payments are to be made to the new account which belongs to the criminal.

      If you receive such an email, we would recommend that you take the following steps:

      • Contact the supplier using the existing agreed contact number to verify the request
      • Check the email address – it may be different to the genuine one
      • Do not use any phone number that has been provided on the email purporting to be from the Supplier
      • Never open attachments to an email unless you are satisfied the email is genuine
      • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately
      • Delete the mail immediately.

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      San Marino and Four French Territories added as Paylink Euro Destinations

      With effect from 11th March 2014 the following countries/territories will be included as a Paylink Euro destination country:

      • San Marino (joined SEPA Credit Transfer (SCT) 1st February 2014)
      • Four French territories are also in the SEPA Credit Transfer (SCT) Scheme:
        • Mayotte (YT),
        • Saint Barthelemy (BL),
        • Saint Martin (MF),
        • Saint Pierre and Miquelon (PM).
      • It is now mandatory to provide the Receiver’s Bank Identifier Code (BIC) and International Bank Account Number (IBAN) for all Outgoing International Euro Payments (Paylink Euro Standard/Urgent payment) to San Marino or any of the above four French territories

        Should you require further information, please do not hesitate to contact the iBusiness Banking Operations Team Monday to Friday 08:30 - 17:30 on 0818 72 00 00 or +353 1 641 4889 (Outside RoI).

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  • WHY CHOOSE IBUSINESS BANKING (IBB)?

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      Introduction

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      Real time information on your cash

      Access real time information on your cash position across your branch, currency and business credit card accounts.

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      Top class security

      Combining traditional passphrase data with the Digipass, a secure electronic authentication code generator.

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      Domestic and international payments

      Make payments between your own accounts and to third party accounts.

      Make payments from your own accounts in all major currencies to most destinations worldwide on a standard or urgent basis.

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      Organise Payment Files in advance

      Create Payments Files to pay staff and suppliers in Ireland and manage direct debits. Payments Files can be forward dated by up to 40 days.

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      Monitor your accounts

      View accrued interest on your debit and credit account balances.

      View balances and transactions on accounts in other financial institutions.

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      User access control

      Monitor user and transaction activity and customise user access levels to your requirements. Set dual controls for important actions.

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      Reconcile your accounts

      Automate reconciliations by exporting transactions from your online accounts.

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      Analyse your transactions

      Users can search and filter their account transaction history for up 180 days by amount, date and description.

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      Dedicated support

      iBB Support Hours: 8.30am to 5.30pm Monday to Friday.

      Telephone Numbers: ROI 0818 720 000 or +353 1 6414889 (Outside Ireland).

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      What you need

      Operating System Browser
      Windows 7 Microsoft Internet Explorer 8, Mozilla Firefox 3
      Windows Vista SP2 Microsoft Internet Explorer 7, Microsoft Internet Explorer 8, Mozilla Firefox 3
      Windows XP SP3 Microsoft Internet Explorer 6, Microsoft Internet Explorer 7, Microsoft Explorer 8, Firefox 3

       

      Note iBB requires both Cookies and Javascript to be enabled.

      iBusiness Banking (iBB) is not currently supported for use on Apple Operating Systems.

      iBusiness Banking (iBB) is not currently supported for use on Google Chrome Browser.

      iBusiness Banking (iBB) is not currently supported for use on smartphones.

      Should you require further information, please do not hesitate to contact iBusiness Banking Operations Team Monday to Friday 8:30 - 17:30 on 0818 72 00 00 or +353 1 641 48 89 (Outside Ireland)

      Important / Regulatory Notice

      Terms and Conditions apply.

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      How much does iBusiness Banking (iBB) cost?

      iBB Service Charge

      The annual service charge for a single company  on iBusiness Banking is €250  per annum, charged quarterly ( or part thereof) in arrears *. For those who register more than one company, there are discounts available on the annual charge for subsequent companies as follows:

      Number of Companies Annual Charge
      One Company €250
      Two Companies €400
      Three or More Companies €500

      * Discounts for Companies that are not set up as “Groups” are offered on the basis that iBB has been notified of the relationship.

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      iBB Terms & Conditions

      Click on the link below to download the file. Please note that any information sent via the internet may not be secure.

      iBB Terms and Conditions to take effect from 01 May 2013 (PDF, 157kb)

      Please note, to read PDFs, you will need the Adobe Acrobat reader plug-in for your browser, which can be downloaded from Adobe UK. If you are accessing this website using a screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

      We have taken all reasonable steps to exclude viruses from this file, but we cannot guarantee such exclusion and you should therefore take appropriate steps in respect of any such risk.

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      iBB Legal Notice

      Access to the iBusiness Banking webpages (the "Site") and the use of information contained thereon is subject to the terms and conditions set out below. These terms and conditions are important and are for the protection of both ourselves and yourself. Please take the time to read the terms and conditions carefully. By proceeding further you will be deemed to have accepted them. Please note that references to "we" means Allied Irish Banks, p.l.c. and our subsidiaries and associates.

      iBusiness Banking is a registered business name of Allied Irish Banks, p.l.c. Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

      1. Legal Notice This Site is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site, will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site or any of the information on it, you agree that the Irish courts will have exclusive jurisdiction over all such claims or disputes.
      2. Your use of the site may be restricted by local law or regulation in certain jurisdictions. Persons accessing the site should inform themselves about and observe any such restrictions. If you are in doubt as to whether this site can be lawfully used by you please do not proceed any further.
      3. We have given the information on the Site in good faith. Although we have made all reasonable efforts to ensure that all of the information on the Site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. Please note that we may update or alter the information on this Site at any time without giving notice of the alterations. Accordingly you agree not to hold us responsible for any inaccuracies or omissions. If you do not understand or if you have any queries on any of the information on the Site, we recommend that you consult a professional financial adviser.
      4. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology.
      5. Some pages on this Site contain hypertext links to web sites not maintained by us. You are reminded that when you enter other web sites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Site. We will not be liable in any way for the content, availability or use of such linked web sites and you use such links entirely at your own risk.
      6. Some pages of this site contain hypertext links to web sites or subsidiaries and associates of Allied Irish Banks, p.l.c. You are reminded that when you enter such web sites you will be subject to the terms and conditions of those sites.
      7. No third party is permitted to link any other web site to this Site without obtaining our prior written consent.
      8. Access to and use of this Site is at the user's own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this Site or any its contents.
      9. We do not make any warranties or representations as to the completeness, accuracy or reliability of the contents of this Site. We neither accept nor assume any responsibility to you in relation to the contents of this Site.
      10. The contents of this Site, including these terms and conditions, are subject to change by us without notification.

      Copyright Notices.

      Save where otherwise specified the contents of all the pages contained in this Site are Allied Irish Banks, p.l.c. 2001. All rights reserved.

      The information content graphics, text and images, buttons, trademarks, trade names and logos and software (the "Materials") contained in this Site are protected by copyright and other intellectual property laws, national and international laws and international treaties. Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following permissions. You are granted a limited non-exclusive non-transferable licence solely for your personal authorised on-line viewing to refer to, bookmark or point to any page, make an electronically stored, transient copy of the pages of this Site, provided however, that all copyright, trade mark and other proprietary notices are left intact.

      This limited licence to copy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of this Site may be distributed or copied for any commercial purpose. No part of this Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system. You may not distribute, sell or transmit any software downloaded from this Site and you are not permitted to alter, modify or adapt any such software, included but not limited to translating, decompiling, reverse engineering, disassembling or creating derivative works, or to reduce the software to any other form.

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  • IBB PAYMENT SERVICES

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      Domestic Payments

      We offer a range of options to make online business payments between your own accounts and to third party accounts within Ireland.

      Account Transfer.

      Make payments between your own accounts.

      Account Transfer FX.

      Make payments between your own currency accounts.

      Bill Payment.

      Pay your utility bills.

      Third Party IBAN.

      Make payments within Ireland using a Bank Identifier Code (BIC) and International Bank Account Number (IBAN).

      Third Party FX.

      Make payments to currency accounts within Ireland.

      Urgent Interbank.

      Make Same Day Value payments to other banks within Ireland.

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      International Payments

      Make payments from your own accounts in all major currencies to most destinations worldwide on a standard or urgent basis using these options.

      Paylink – Standard or Urgent.

      Make worldwide non-Euro payments.

      Paylink Euro – Standard or Urgent.

      Make Euro payments within the Single European Payments Area (SEPA).

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      Payment File Services

      We offer a range of electronic payment file services that are efficient, secure and cost effective.

      The following can be submitted through Electronic Money Transfer System (EMTS) with the option to forward date up to 40 days.

      Paypath.

      Pay wages and salaries directly into employees' bank or building society accounts within Ireland.

      Creditor Payments.

      Pay suppliers directly into their bank accounts within Ireland.

      Direct Debit Originator.

      Use direct debits to collect your fixed and variable payments electronically within Ireland.

      We offer a SEPA Direct Debit payments file service to allow the collection of domestic and international Direct Debits.

      SEPA Direct Debit Originator.

      SEPA Direct Debit scheme (SDD) is a pan-European system that can be used for domestic and international collections in 32 SEPA zone countries (27 EU member states as well as Switzerland, Norway, Liechtenstein, Iceland and Monaco).

      Important / Regulatory Notice.

      Terms and conditions apply.

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  • IBB FORMS

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      Data Protection Notice

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  • SECURITY

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      Introduction

      iBB provides top class security for business banking online.

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      Return inactive Digipass

      AIB
      iBusiness Banking
      1 Adelaide Road
      Dublin 2

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      Report suspicious activity

      Telephone: 0818 72 00 00
      Outside the Republic of Ireland: +353 1 6414889
      Monday - Friday 08:30 to 17:30
      Email: ibb.customer.support@aib.ie

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      How we protect you when using iBB

      Two Factor Authentication.

      You will need both your Passphrase and a unique Digipass to log in and transact on iBB.

      Encryption.

      We use Public Key Infrastructure and Digital Signatures as part of user and transaction authentication and also 128-bit Secure Sockets Layer to encrypt all information in transit between the customer and AIB.

      Monitoring.

      Other security features include centralised transaction monitoring, and incident management services.

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      How you can protect your business when using iBB

      Secure computers.

      Ensure the computers your company uses to access iBB are safe and well protected by:

      • Using an active firewall and anti-virus software which is kept up to date.
      • Use anti-spyware software to scan your computers regularly - this can identify and remove any spyware threats.
      • Keeping your operating system and browser up to date for the best protection against ever-changing risks online.

      Robust administration procedures.

      Use well defined access levels, responsibilities and perform regular checks.

      • Ensure individual users understand their responsibilities.
      • Assign appropriate user access levels.
      • Segregate roles to prevent one user being able to create and authorise payments.
      • Use dual admin authorisation requiring two administrators to make account, utility or user role changes.
      • Review user access regularly and remove ex-staff from the system, collecting and returning redundant Digipasses.

      Best practice for your iBB Users.

      • Memorise Passphrase and Digipass pins, do not write them down. Never let anyone else use your Digipass and Passphrase.
      • Login using the URL www.aib.ie/ibb and never click on URL links in emails.
      • Always logout correctly.
      • Check for a secure session by ensuring the URL, once logged in, starts with 'https://'
      • Be aware of fraudulent emails or SMS Texts. Remember AIB will never send you emails or SMS texts asking for login or account details.

      Report Suspicious Activity.

      If you suspect any of your details have been compromised or notice suspicious activity on your iBusinessBanking system email alert@aib.ie and contact the iBB team at the following numbers.

      AIB: 0818 720 000 or +353 1 641 4899 (08.30 to 17.30 - Mon to Fri)

      First Trust: 0870 2430 331 (08.30 to 17.30 - Mon to Fri)

      AIB (GB): 0870 2430 331 (08.30 to 17.30 - Mon to Fri)

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