iBusiness Banking (iBB)

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iBB FAQ's Update
  • IBB NEWS AND SECURITY CENTRE

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      Are you having trouble reconcilling your accounts? Do you need some extra information

      If so, why not try our File Download facility.

      The File Download screen enables you to download our Autorec product and upload it into your own reconciliation system. This file will provide you with more information than is available on your account statement.  It is suitable if you have large volumes of transactions on your accounts.

      We have now upgraded our Autorec product (called Autorec Extended) to include BIC, IBAN, AIB reference number and the 140 characters of additional information.   

      There is no additional charge for existing Autorec customers to be upgraded to Autorec Extended.  If you already have the Autorec facility and wish to avail of the new Autorec Extended please contact your Relationship Manager.

      Alternatively, if you would like to become a new Autorec user, please complete the below Application Form and return to your Relationship Manager.

      For Autorec fee’s, please see page 5 of our fees and charges brochure.

      Request for File Download

      For further information on File Download, please see the iBB User Guide and Autorec Extended File Specification.

      Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

      Malware Threat Update

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      Important Security Notice October 2014

      Malware Threat Update 

      You may have seen reports in the press recently regarding current threats from sophisticated malware.   Although these threats are serious, you can do simple things to protect yourself.  Be suspicious about any emails you are not expecting, even from trusted sources.  Do not click on links contained in emails.  Make sure that you set your PC to update the Operating System and your Malware protection automatically.

      For more information on staying safe online go to: https://www.getsafeonline.org/nca/

      New Variation of Email Fraud Attacks

      The bank has been advised by customers of a new type of fraud attempt.  Criminals are sending emails purporting to be from a Supplier to their Irish Customers.  The email advises that the Supplier has changed their bank account number and that all future payments are to be made to the new account which belongs to the criminal.

      If you receive such an email, we would recommend that you take the following steps:

      • Contact the supplier using the existing agreed contact number to verify the request
      • Check the email address – it may be different to the genuine one
      • Do not use any phone number that has been provided on the email purporting to be from the Supplier
      • Never open attachments to an email unless you are satisfied the email is genuine
      • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately
      • Delete the mail immediately.

      Malware Threat Update

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      iBB Security Bulletin

      AIB wants to bring to your attention the growing threat of online fraud from malicious software (malware) such as Viruses and Trojans on our customers' computers.

      In particular, a Trojan is malicious software that is installed on any internet-enabled device (e.g. computer, smartphone) without your knowledge or consent. Trojans are capable of recording your passwords and other personal details by capturing the keystrokes you enter into the device, or taking screen shots of sites you visit. These details are then sent to a fraudster. Some Trojans actually allow a fraudster to shadow your computer sessions, seeing everything you do.

      Evidence of a Trojan on your computer might be:

           - A message or pop up window asking you to pause your iBB activity – e.g. when logging on, or making a payment

           - Pop up messages looking for your iBB logon credentials or checking your security settings whilst logging on to iBB

           - Suspicious activity when logging on to iBB – e.g. system is very slow when you log on

      To counteract the threats posed by external fraudsters the bank advises that you:

      • Make it mandatory that at least two iBB Users are involved in the Creation and Authorisation of payments as this is the most effective control against the external fraudster
      • When using your Digipass to authorise payments to new beneficiaries, ensure that you verify the bank account details against the invoice and not just against the details that appear on the iBB screen
      • AIB never uses pop up windows or messages looking for logon information or checking your security settings so do not respond to them.  Log off iBB and call the bank and consult with your IT area.
      • Beware if iBB is operating unusually slowly when you are logging on.
      • Be wary of any suspicious phone calls or emails purporting to be from the bank or suppliers requesting you to:

       -  Update their information or to make payments. 

       -  Contact the supplier using the existing contact number to verify the request

       -  Do not use any number that has been provided by an individual purporting to be the Bank or Supplier in recent phone calls and/or correspondence.

      • Ensure that all your iBB Users are aware of these threats and that they report any suspicious activity immediately
      • Install and regularly update firewall software
      • Review your anti-virus software protection on every PC & Laptop used to access iBusiness Banking

      For tips and information on how to help you safeguard your system, please visit our Security Centre which is available on www.aib.ie/securityibb

      If you require any further information/assistance, please contact our iBusiness Banking Operations Team, Monday to Friday 08:30 – 17:00 on 0818 720 000 or +353 1641 4889 from outside ROI.

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  • WHY CHOOSE IBUSINESS BANKING (IBB)?

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      Introduction

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      Real time information on your cash

      Access real time information on your cash position across your branch, currency and business credit card accounts.

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      Top class security

      Combining traditional passphrase data with the Digipass, a secure electronic authentication code generator.

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      Domestic and international payments

      Make payments between your own accounts and to third party accounts.

      Make payments from your own accounts in all major currencies to most destinations worldwide on a standard or urgent basis.

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      Organise Payment Files in advance

      Create Payments Files to pay staff and suppliers in Ireland and manage direct debits. Payments Files can be forward dated by up to 40 days.

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      Monitor your accounts

      View accrued interest on your debit and credit account balances.

      View balances and transactions on accounts in other financial institutions.

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      User access control

      Monitor user and transaction activity and customise user access levels to your requirements. Set dual controls for important actions.

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      Reconcile your accounts

      Automate reconciliations by exporting transactions from your online accounts.

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      Analyse your transactions

      Users can search and filter their account transaction history for up 180 days by amount, date and description.

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      Dedicated support

      iBB Support Hours: 8.30am to 5.30pm Monday to Friday.

      Telephone Numbers: ROI 0818 720 000 or +353 1 6414889 (Outside Ireland).

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      What you need

      Operating System Browser
      Windows 7 Microsoft Internet Explorer 8, Mozilla Firefox 3
      Windows Vista SP2 Microsoft Internet Explorer 7, Microsoft Internet Explorer 8, Mozilla Firefox 3

       

      Note iBB requires both Cookies and Javascript to be enabled.

      iBusiness Banking (iBB) is not currently supported for use on Apple Operating Systems.

      iBusiness Banking (iBB) is not currently supported for use on Google Chrome Browser.

      iBusiness Banking (iBB) is not currently supported for use on smartphones.

      Should you require further information, please do not hesitate to contact iBusiness Banking Operations Team Monday to Friday 8:30 - 17:30 on 0818 72 00 00 or +353 1 641 48 89 (Outside Ireland)

      Important / Regulatory Notice

      Terms and Conditions apply.

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      How much does iBusiness Banking (iBB) cost?

      iBB Service Charge

      The annual service charge for a single company  on iBusiness Banking is €250  per annum, charged quarterly ( or part thereof) in arrears *. For those who register more than one company, there are discounts available on the annual charge for subsequent companies as follows:

      Number of Companies Annual Charge
      One Company €250
      Two Companies €400
      Three or More Companies €500

      * Discounts for Companies that are not set up as “Groups” are offered on the basis that iBB has been notified of the relationship.

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      iBB Terms & Conditions

      Click on the link below to download the file. Please note that any information sent via the internet may not be secure.

      iBB Terms and Conditions to take effect from 01 May 2013 (PDF, 157kb)

      Please note, to read PDFs, you will need the Adobe Acrobat reader plug-in for your browser, which can be downloaded from Adobe UK. If you are accessing this website using a screen reading technology that cannot read PDFs, a converter is available at Access Adobe.

      We have taken all reasonable steps to exclude viruses from this file, but we cannot guarantee such exclusion and you should therefore take appropriate steps in respect of any such risk.

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      iBB Legal Notice

      Access to the iBusiness Banking webpages (the "Site") and the use of information contained thereon is subject to the terms and conditions set out below. These terms and conditions are important and are for the protection of both ourselves and yourself. Please take the time to read the terms and conditions carefully. By proceeding further you will be deemed to have accepted them. Please note that references to "we" means Allied Irish Banks, p.l.c. and our subsidiaries and associates.

      iBusiness Banking is a registered business name of Allied Irish Banks, p.l.c. Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

      1. Legal Notice This Site is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site, will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site or any of the information on it, you agree that the Irish courts will have exclusive jurisdiction over all such claims or disputes.
      2. Your use of the site may be restricted by local law or regulation in certain jurisdictions. Persons accessing the site should inform themselves about and observe any such restrictions. If you are in doubt as to whether this site can be lawfully used by you please do not proceed any further.
      3. We have given the information on the Site in good faith. Although we have made all reasonable efforts to ensure that all of the information on the Site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. Please note that we may update or alter the information on this Site at any time without giving notice of the alterations. Accordingly you agree not to hold us responsible for any inaccuracies or omissions. If you do not understand or if you have any queries on any of the information on the Site, we recommend that you consult a professional financial adviser.
      4. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology.
      5. Some pages on this Site contain hypertext links to web sites not maintained by us. You are reminded that when you enter other web sites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Site. We will not be liable in any way for the content, availability or use of such linked web sites and you use such links entirely at your own risk.
      6. Some pages of this site contain hypertext links to web sites or subsidiaries and associates of Allied Irish Banks, p.l.c. You are reminded that when you enter such web sites you will be subject to the terms and conditions of those sites.
      7. No third party is permitted to link any other web site to this Site without obtaining our prior written consent.
      8. Access to and use of this Site is at the user's own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this Site or any its contents.
      9. We do not make any warranties or representations as to the completeness, accuracy or reliability of the contents of this Site. We neither accept nor assume any responsibility to you in relation to the contents of this Site.
      10. The contents of this Site, including these terms and conditions, are subject to change by us without notification.

      Copyright Notices.

      Save where otherwise specified the contents of all the pages contained in this Site are Allied Irish Banks, p.l.c. 2001. All rights reserved.

      The information content graphics, text and images, buttons, trademarks, trade names and logos and software (the "Materials") contained in this Site are protected by copyright and other intellectual property laws, national and international laws and international treaties. Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following permissions. You are granted a limited non-exclusive non-transferable licence solely for your personal authorised on-line viewing to refer to, bookmark or point to any page, make an electronically stored, transient copy of the pages of this Site, provided however, that all copyright, trade mark and other proprietary notices are left intact.

      This limited licence to copy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of this Site may be distributed or copied for any commercial purpose. No part of this Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system. You may not distribute, sell or transmit any software downloaded from this Site and you are not permitted to alter, modify or adapt any such software, included but not limited to translating, decompiling, reverse engineering, disassembling or creating derivative works, or to reduce the software to any other form.

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  • IBB PAYMENT SERVICES

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      Domestic Payments

      We offer a range of options to make online business payments between your own accounts and to third party accounts within Ireland.

      Account Transfer.

      Make payments between your own accounts.

      Account Transfer FX.

      Make payments between your own currency accounts.

      Bill Payment.

      Pay your utility bills.

      Third Party IBAN.

      Make payments within Ireland using a Bank Identifier Code (BIC) and International Bank Account Number (IBAN).

      Third Party FX.

      Make payments to currency accounts within Ireland.

      Urgent Interbank.

      Make Same Day Value payments to other banks within Ireland.

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      International Payments

      Make payments from your own accounts in all major currencies to most destinations worldwide on a standard or urgent basis using these options.

      Paylink – Standard or Urgent.

      Make worldwide non-Euro payments.

      Paylink Euro – Standard or Urgent.

      Make Euro payments within the Single European Payments Area (SEPA).

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      Payment File Services

      We offer a range of electronic payment file services that are efficient, secure and cost effective.

      SEPA (Single European Payments Area) Payment File Services

      SEPA enables customers to make electronic Euro payments in Payment Files to anyone located within the SEPA zone using BIC (Bank Identifier Code) and IBAN (International Bank Account Number) under the following schemes:

      SEPA Credit Transfer

      A SEPA Credit Transfer is a non-urgent Euro payment debiting a euro account and crediting another euro account in the SEPA zone using a BIC & IBAN and a uniform set of standards, rules and conditions.

      SEPA Direct Debit Originator
      The SEPA Direct Debit (SDD) scheme (SDD) is a pan-European system that can be used for domestic and international collections in 33 SEPA zone countries (28 EU member states as well as Switzerland, Norway, Liechtenstein, Iceland and Monaco).

      For information on the range of SEPA payment services, click here.

      Multicurrency Transfer
      We provide a facility to upload multi-currency payment files via iBB. In order to have this facility, customers will need to be able to generate a file which is compatible with one of the two available multicurrency file formats multicurrency file formats.

      Direct File Submission (DFS) Service
      The Direct File Submission (DFS) service is a secure alternative way for customers to submit very large bulk payment files that are too big to send by iBB.  As a guideline, files in excess of 10K items are the minimum requirement for DFS. However, applications are considered on a case-by-case basis. For more information, please contact your Corporate Cash Management Relationship Manager.

      The files can be any of the following types of payments:

      • SEPA Direct Debits (SDD)
      • SEPA Credit Transfers  (SCT)
      • Multi-currency Credit Transfers (MCY)

      AIB currently supports two DFS products:

      • Secure File Transmission Protocol (SFTP)
      • IBM’s Connect Direct


      1.  Secure File Transmission Protocol

      Customers will exchange files with AIB over Secure File Transmission Protocol. This will be a direct connection that requires the customer to have a secure internet facing transmission service capable of SFTP.

      2.  IBM Connect Direct
      In this new era of rigorous security and shorter processing windows, IBM® Sterling Connect:Direct® provides security-rich, point-to-point file transfers. It is optimised for high-volume, assured delivery of files within and among enterprises. Sterling Connect:Direct can deliver your files with:

      • Predictable, assured file delivery through automated scheduling, checkpoint restart and automatic recovery.
      • Security-rich transfers that help keep customer information private.
      • High performance that can handle your most demanding workloads, from high volumes of small files to multi-gigabyte files.

      For further details, please see http://www-03.ibm.com/software/products/en/connect-direct
      Files must be compliant with AIB’s published SEPA format (see all file specifications at www.aib.ie/sepa).

      Cut-Off Timings
      Cut-off times for submitting files via DFS are as follows:

      1. SEPA Credit/MCY Transfer – 4pm
      2. SEPA Direct Debit – 3pm (both for D-6 and D-3 collections)

      For full details of the fees and charges, which apply to payment service file services, please see our business fees and charges booklet.

      Important / Regulatory Notice.

      Terms and conditions apply.

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  • IBB FORMS

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      Data Protection Notice

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  • SECURITY

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      Introduction

      iBB provides top class security for business banking online.

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      Return inactive Digipass

      AIB
      iBusiness Banking
      1 Adelaide Road
      Dublin 2

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      Report suspicious activity

      Telephone: 0818 72 00 00
      Outside the Republic of Ireland: +353 1 6414889
      Monday - Friday 08:30 to 17:30
      Email: ibb.customer.support@aib.ie

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      How we protect you when using iBB

      Two Factor Authentication.

      You will need both your Passphrase and a unique Digipass to log in and transact on iBB.

      Encryption.

      We use Public Key Infrastructure and Digital Signatures as part of user and transaction authentication and also 128-bit Secure Sockets Layer to encrypt all information in transit between the customer and AIB.

      Monitoring.

      Other security features include centralised transaction monitoring, and incident management services.

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      How you can protect your business when using iBB

      Secure computers.

      Ensure the computers your company uses to access iBB are safe and well protected by:

      • Using an active firewall and anti-virus software which is kept up to date.
      • Use anti-spyware software to scan your computers regularly - this can identify and remove any spyware threats.
      • Keeping your operating system and browser up to date for the best protection against ever-changing risks online.

      Robust administration procedures.

      Use well defined access levels, responsibilities and perform regular checks.

      • Ensure individual users understand their responsibilities.
      • Assign appropriate user access levels.
      • Segregate roles to prevent one user being able to create and authorise payments.
      • Use dual admin authorisation requiring two administrators to make account, utility or user role changes.
      • Review user access regularly and remove ex-staff from the system, collecting and returning redundant Digipasses.

      Best practice for your iBB Users.

      • Memorise Passphrase and Digipass pins, do not write them down. Never let anyone else use your Digipass and Passphrase.
      • Login using the URL www.aib.ie/ibb and never click on URL links in emails.
      • Always logout correctly.
      • Check for a secure session by ensuring the URL, once logged in, starts with 'https://'
      • Be aware of fraudulent emails or SMS Texts. Remember AIB will never send you emails or SMS texts asking for login or account details.

      Report Suspicious Activity.

      If you suspect any of your details have been compromised or notice suspicious activity on your iBusinessBanking system email alert@aib.ie and contact the iBB team at the following numbers.

      AIB: 0818 720 000 or +353 1 641 4899 (08.30 to 17.30 - Mon to Fri)

      First Trust: 0870 2430 331 (08.30 to 17.30 - Mon to Fri)

      AIB (GB): 0870 2430 331 (08.30 to 17.30 - Mon to Fri)

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Security Alert Security Warning Secuirty Alert Secuirty Warning Secuirty Message