ISO 20022
ISO 20022 is the new standard for payments and will help to improve the efficiency of your payments.
We have recently made changes to the information you need to provide to make a payment.
You can find out more here.
Help and Support
Need some help? Our frequently asked questions, service and product information, or tools and calculators should give you the answers you're looking for.
Frequently Asked Questions
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Why is there a delay in receiving my cheque book/lodgement book?
We apologise to our customers who have experienced a delay in the issuance of their cheque books and lodgement books after our previous supplier went into administration.
The delivery of AIB cheque and lodgement books to our customers has recommenced and most customers should now be receiving their books. As our new print supplier scales up to full service, production of some cheque and lodgement books may temporarily take a little longer than normal but we are working with them to ensure this time is minimised.
Customers may avail of alternative payment options, for example, online channels which offer various payment options, AIB Debit or Credit Cards and of course customers can also make payments in branch using our Paylink Euro products.
Customers can contact our dedicated help line on 0818 303 034 for support with alternative methods of payment.
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How do I unlock my Digipass for iBusiness Banking (iBB)?
If you are using the standard iBB:
There’s a helpful video here:
- On the login screen enter your User ID and click ‘Continue’. Select 'Unlock Digipass' and enter your Passphrase.
- Enter the 7 digit LKD Code from your Digipass into the Unlock Code field on iBB and click ‘Unlock Digipass’.
- Your Local Admin then needs to log in to validate the unlock. They will get an 8 digit Unlock Code that you key into your Digipass.
- Depending on your IBB set-up, you may need a second Local Admin to validate your request.
- Once you’re in we’ll ask you to key in a new 4 digit PIN for use on the Digipass.
- If there is no Local Admin available, please contact iBB on 0818 72 00 00.
If you have been upgraded to the new iBB:
- On the new iBB login screen click on ‘Trouble logging in’
- Then click ‘I forgot my Digipass PIN’ and ‘Next’.
- We’ll prompt you to enter your User ID, your password and the Lock Code (LKD) from your Digipass. There are instructions on screen to help with this.
- Then click ‘Request unlock code’ and ask your Local Admin to login and validate the unlock. They will then get the unlock code to share with you.
- If there is no Local Admin available, please contact iBB on 0818 72 00 00.
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I’ve forgotten my iBB User ID. How do I retrieve it?
- A Local Admin will need to log into iBB for you.
- Go to ‘Local Admin’ option on the left hand side menu, click on ‘User List’.
- Each User’s name is listed along with their corresponding User ID.
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How do I reset a User’s Passphrase for iBusiness Banking (iBB)?
- Only Local Admins can do this for iBB users.
- Go to the Local Admin option on the left hand side menu and click on ‘User List’. Select the User and click ‘Reset’. Then confirm the request using your Digipass.
- Once the user is reset, we will ask them to create a new passphrase on their next logon. The passphrase rules are on the iBB screen.
- Once this is done, the Local Admin has to log in again and validate the user.
- Depending on your IBB set-up, you may need a second Local Admin to validate your request.