Important information regarding cookies
IBB Payment Information and News
iBB Essential Maintenance 15th and 21st March
Due to Essential Maintenance being completed, the iBB service is expected to be unavailable to all users on the following days:
- 19:00 to 20:30 on Thursday 15th March 2018, and
- 19:00 to 20:30 on Wednesday 21st March 2018.
We apologise for any inconvenience caused.
Should you require further information, please contact the iBB Contact Centre:
Telephone: 0818 72 00 00 or +353 1 641 4889 (Outside RoI). Lines are open Monday to Friday 08:30 to 17:30.
Phone Scam Warning
AIB have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:
- Fraudsters purporting to be from AIB have been targeting customers asking them to make test payments from their account.
- Callers claim that they are calling on behalf of AIB.
- Callers claim that they are calling on behalf of AIB and can fake the caller identification to make it look as if the call is from a legitimate source.
AIB reminds customers to be vigilant and aware of such calls - they are not genuine.
- AIB never requests you to make payments from your account to any account.
- AIB never requests you to provide your security details.
- If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call AIB.
Email Scam Warning
Email Scam Warning
The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:
- Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
- Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account.
- A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.
If you receive such an email, we would recommend that you take the following steps:
- Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request
- Check the email address – it may be different to the genuine one
- Do Not use the email ‘reply’ function, from within the received email
- Never open attachments to an email unless you are satisfied the emails are genuine
- Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.
- Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.
- Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately.